Gemspeak Return Policy – Hassle‑Free Returns & Exchanges

Thank you for choosing The GEMSPEAK! We take great pride in providing exquisite products and an exceptional shopping experience. Please review our return and exchange policy below.

🕒 10‑Day Return, Exchange, or Refund Policy

• Returns are accepted within 10 days of delivery.

• Items must be unused, in original packaging, and accompanied by proof of purchase.

• Refunds/exchanges are processed only after inspection of the returned item.

• Damaged or incorrect items will always be replaced or refunded at no extra cost.

• Returns are not accepted after 10 days.

📦 Damaged Goods / Wrong Item

If you receive damaged goods or the wrong item, please follow these steps:

1. Unboxing Video

   • Record a complete, uncut video from the moment you break the seal until the item is fully unboxed.

   • Include the name/address sheet in the video.

   • Submit the video within 24 hours of delivery.

   • Claims without a valid unboxing video cannot be processed.

2. Return Process

   • Once we receive and verify the defective item, we will issue an exchange or credit note.

   • Shipping charges are non‑refundable.

🚚 Return Shipping

• Customers are responsible for arranging and paying for return shipping.

• Please use a reliable courier service (e.g., DHL, FedEx, UPS, USPS) and ensure the parcel is securely packed.

• We recommend using a trackable shipping method to avoid lost parcels.

⏳ Timeframe

• Defective or return items must be shipped back within 10 working days of receiving the parcel.

• Claims after this period cannot be processed.

❌ No Cancellation

• Orders cannot be cancelled once placed.

• If an item is unavailable, we offer:

  • Exchange for another item of equal value, or

  • A credit note valid for 3 months.

⚠️ Other Important Policies

• We are not liable for returns caused by wrong/incomplete address or unreachable phone numbers.

• Reshipment expenses are the customer’s responsibility.

• Please ensure correct address and contact details.

• If your parcel shows as delivered but you haven’t received it, contact us within 24 hours of the status update.

• Customers are responsible for tracking their parcels.

These policies are designed to ensure transparency and fairness for both you and us. For any questions or assistance, please contact our support team.

Thank you for shopping with The GEMSPEAK — we appreciate your trust and support!